TERMS & CONDITIONS

ABOUT THESE TERMS AND CONDITIONS

This website is owned by COCO & BEAN | ABN 28 867 302 980

By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.

Coco & Bean may amend these terms and conditions from time to time. Any amendment is effective immediately.

 

PRICING AND TRANSACTIONS

All prices quoted, unless otherwise stated, are inclusive of GST.

All prices, unless otherwise stated, are quoted in Australian dollars (AUD).

Product prices do not include delivery fees.

In the event a customer is entitled to a refund, the refund will be made to the original credit card or paypal account. For paypal transactions the refund will be made to the paypal account.

Coco & Beab accept payment by direct debit and PayPal for online payments.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

 

SHIPPING

Coco & Bean offers $12.95 flat rate standard shipping within Australia Post or with a third party courier of their choice.

Coco & Bean accepts no responsibility for delays associated with Australia Post or the third party courier actions.

In the event when the goods are dispatched and the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest collection point and a calling card will be left notifying the recipient to pick up the goods.

This still applies when ‘Authority To Leave Items’ option has been selected.

Coco & Bean uses reputable third party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place.

Coco & Bean will work with the customer to assist in resolving any issues that may be a result of a third party failure.

In order to avoid any disappointment, please place your order early to provide us with the best opportunity to deliver your gift by your preferred delivery date.

You may choose a perferred delivery date in the notes field at the checkout.

Please note that we can not guarantee delivery on a specific day, but we will make sure to send your gift in plenty of time to arrive on or before the date requested.

Due to the nature of our products International delivery is not available.

Due to the nature of our products we do not deliver to PO Boxes.

Delivery times can not be selected and can vary upon the couriers delivery schedule.

We do not deliver on Saturday’s, Sunday’s or Public Holidays.

For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply.

For business, school and hospital addresses, Coco & Bean accepts no responsibility for delivered items that are redirected to the mailroom, front desk or reception.

 

CHANGES AND CANCELLATIONS

Please make sure all order details are correct at time of ordering. We are unable to vary any orders within 48 hours of their delivery.

Due to high demand, some sweet products may need to be substituted to a product of equal or greater value to meet delivery times.

Coco & Bean is unable to cancel orders that are already prepared and/or are with a courier for delivery.

 

REFUNDS AND RETURNS

Any dissatisfaction with the product(s) must be communicated to Customer Service within three (3) days of delivery. Call 0417 069 645 or email hello@cocoandbean.com.au

Coco & Bean reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.

To arrange a return, seek a refund, replacement or exchange, you must email us on hello@cocoandbean.com.au to obtain prior approval. Please include the order number and reason for the return.

Coco & Bean do not refund for change of mind.

 

PURCHASE AND SALE OF ALCOHOL
Coco & Bean supports the Responsible Service of Alcohol. All orders for liquor are facilitated and processed by Coco & Bean, ABN: 28 867 302 980
Under the Liquor Control Reform Act 1998 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.
Alcohol quantities are limited to 1.5 litres per recipient. When placing orders customers should ensure that they do not exceed sending the permitted alcohol limit of 1.5 litres (approximately two bottles) per recipient.

Purchaser Representation: By ticking the ‘I agree’ button during the checkout process, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years.

 

PRODUCT VARIATIONS AND SUBSITUTIONS

We proudly hand make all our sweet products and source our complimentary hamper products from small batch Australian businesses.

Due to the handmade nature of our products, there may be small variations in the appearance of products compared to the product images on the Coco & Bean website.

In the instance that a product is unavailable, Coco & Bean reserve the right to replace it with a product of the same or greater quality and value in your chosen hamper.

 

PRODUCTS STORAGE AND SHELF LIFE

Shelf Life – Coco & Bean products have a shelf life of 2 months, exculding French Macrons which are best enjoyed within 10 days.

Please check the best before date label located on the the products before consuming.

Storage – We recommend storing in a cool dry place, and regfrigerater your products and hampers during the warmer months. We suggest eating immediately for the freshest flavour.

Allergy and Dietary Advice

Our products may contain traces of nuts and respectfully suggest refraining from ordering our products if you or the recipient of your gift suffers from any nut allergies.

Our products including gluten free is not suitable for those who are highly sensitive gluten intolerance, vegan or vegetarians.

Please note we do offer gluten-free products, however our commercial bbakery is not an exclusive gluten-free kitchen.

 

VARIATIONS OF THIS WEBSITE

The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any of this website.

 

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

DISCOUNTS

Discounts apply to the product value and exclude the delivery charge.

Discounts may not be combined with any other offers, discounts or gift vouchers.

Discounts may not be redeemed for cash or transferred.

Customers entitled to a discount must quote, enter or apply the valid discount code prior to order payment and finalisation.

Discounts will not be applied to an order after payment has been taken.

These terms and conditions apply in conjunction with any terms and conditions, written on or associated with, ‘the discount’.

Only one promotion code may be used per order.

 

EXTERNAL LINKS

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

All material on websites owned, operated, licensed or controlled by Coco & Bean, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Coco & Bean.

Material on any website owned, operated, licensed or controlled by Coco & Bean is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Coco & Bean.

Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Coco & Bean copyrights, trademarks and proprietary rights and is prohibited.

 

FORCE MAJEURE

Coco & Bean is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Coco & Bean’s control.