Important Please Note: Orders returned to Coco & Bean due to incorrect or insufficient address details or failure to collect from Australia Post Outlet will be disposed and a new order will need to be placed. Please triple-check your shipping details when placing an order, including business names, tower numbers, and hospital wards.
Late Deliveries: Refunds will not be given for late delivery. Coco & Bean cannot be held liable for late delivery outside of Australia Post’s stipulated delivery times.
Next Business Day Delivery to Sydney Metro, Melb, Bris, Canb, Perth, NSW cities.
1-3 Business Day Delivery to WA, Darwin, & outside major cities.
1. We deliver our gifts throughout AUSTRALIA with Express Australia Post
2. We do not deliver on Saturday’s and Sunday’s
3. We send our gifts with Express Australia Post from Monday to Friday
4. During the warmer months, we do not send out gifts on Friday’s to avoid your gifts sitting in a warehouse over the weekend
5. We do not and cannot guarantee delivery dates due to unforeseen courier delays that are beyond our control.
Orders placed Monday to Friday before 12pm will be dispatched that same day with eta for delivery the next business day.
We freshly bake and ship our gift boxes Mondays to Fridays.
Please note that deliveries to Western Australia, Northern Territory, Christmas Island or remote rural areas may sometimes take 1-3 business days.
During the warmer season to avoid your sweet gifts sitting in a warm warehouse across the weekend.
Sometimes we may need to hold an order back due to holiday long weekend, or extreme weather, in which case we will notify you.
Large volume orders and peak periods may take longer, in which case we will notify you.
Yes. You can choose a preferred delivery date in the comments section of the checkout.
Please note that we can not guarantee delivery on a specific day, but we will make sure to send your gift in plenty of time to arrive on or before the date requested
With current delays due to Covid-19, we may ship your gift one or two days early in an effort to avoid delays with delivery.
We highly recommend delivering to a business address or residential address where you know someone will be there to accept the delivery.
If no one is home the gift will be taken to the nearest post office for collection.
Please ensure your gift box is collected as returned items will be disposed of.
If you provide the wrong address and have just placed your order email us ASAP at firstname.lastname@example.org and we will endeavor to fix it prior to shipping.
Unfortunately, if you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.
Orders returned to Coco & Bean due to incorrect or insufficient address details or failure to collect from Australia Post Outlet will be disposed and a new order will need to be placed.
Please triple-check your shipping details when placing an order, including business names, tower numbers, and hospital wards. We hate to see returns as much as you do.
No unfortunately due to the large volume of orders being shipped and couriers’ delivery schedules changing daily, this is not an option.
No sorry, due to the delicate nature of our sweets we only offer Australia-wide delivery at this stage.