WE DELIVER WITH EXPRESS AUSTRALIA POST, AUSTRALIA-WIDE.
Where possible Coco and Bean will ship earlier to ensure it arrives on time however, no guarantees are made.
To be safe, we recommend choosing an earlier date by which you would be happy for the gift to arrive.
We thank you for your patience, support, and understanding during these challenging times.
INCORRECT OR INSUFFICIENT DELIVERY DETAILS.
Orders returned to Coco & Bean due to incorrect or insufficient address details or failure to collect from Australia Post Outlet will be disposed of due to their perishable nature and a new order will need to be placed. Please triple-check your shipping details when placing an order, including business names, tower numbers, and hospital wards. We hate to see returns as much as you do.
Refunds will not be given for late delivery. Coco & Bean cannot be held liable for late delivery outside of Australia Post’s stipulated delivery times. We believe that we have partnered ourselves with excellent delivery partners although, there may be times when, despite their best efforts, parcels are delayed in the delivery process. We are not liable for such delays and request that customers understand delivery is out of our control once passed onto Australia Post. If there are delays and your parcel has not been received within an adequate timeframe we will gladly offer our support and lodge an enquiry with Australia Post. Such enquiries tend to take a few business days to look into and once Australia Post have successfully found a resolution that will contact us with an update. Please also note that this process can be submitted by the customer directly to Australia Post. At times this may be a faster process, particularly during seasonal periods.
DELIVERY TIME & FEES.
Next Business Day Delivery to Sydney Metro, Melb, Bris, Canb, Perth, NSW cities.
1-3 Business Day Delivery to WA, Darwin, & outside major cities.
Please note delivery times can be impacted by current restrictions due to COVID 19 and during seasonal periods.
SHIPPING INFORMATION AND COMMONS QUESTIONS.
1. We deliver our gifts throughout AUSTRALIA with Express Australia Post
2. We do not deliver on Saturday’s and Sunday’s
3. We send our gifts with Express Australia Post from Monday to Friday
4. During the warmer months, we do not send out gifts on Friday’s to avoid your gifts sitting in a warehouse over the weekend
5. We do not and cannot guarantee delivery dates due to unforeseen courier delays that are beyond our control.
WHEN WILL MY DELIVERY ARRIVE?
We freshly bake and ship our gift boxes Mondays to Fridays, and will do our best to ship your order asap.
Please note that deliveries to Western Australia, Northern Territory, Christmas Island or remote rural areas may sometimes take 1-5 business days.
During the warmer season to avoid your sweet gifts sitting in a warm warehouse across the weekend.
Sometimes we may need to hold an order back due to holiday long weekend, or extreme weather, in which case we will notify you.
Large volume orders and peak periods may take longer, in which case we will notify you.
CAN YOU CHOOSE A PREFERRED DELIVERY DATE?
Yes. You can choose a preferred delivery date in the comments section of the checkout.
Please note that we can not guarantee delivery on a specific day, but we will make sure to send your gift in plenty of time to arrive on or before the date requested
With current delays due to Covid-19, we may ship your gift one or two days early in an effort to avoid delays with delivery.
WHAT HAPPENS IF THE RECIPIENT ISN’T HOME?
We highly recommend delivering to a business address or residential address where you know someone will be there to accept the delivery.
If no one is home the gift will be taken to the nearest post office for collection.
Please ensure your gift box is collected as returned items will be disposed of.
WHAT HAPPENS IF I PROVIDE THE WRONG ADDRESS?
If you provide the wrong address and have just placed your order email us ASAP at email@example.com and we will endeavor to fix it prior to shipping.
Unfortunately, if you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.
Orders returned to Coco & Bean due to incorrect or insufficient address details or failure to collect from Australia Post Outlet will be disposed and a new order will need to be placed.
Please triple-check your shipping details when placing an order, including business names, tower numbers, and hospital wards. We hate to see returns as much as you do.
CAN I CHOOSE A DELIVERY TIME?
No unfortunately due to the large volume of orders being shipped and couriers’ delivery schedules changing daily, this is not an option.
RETURNS AND EXCHANGES?
We want you to be 100% satisfied with your purchase and take great care to ensure your gift arrives to you looking great. Due to laws regarding perishable items, we cannot accept returns or exchanges on baked goods. If however, you are unhappy with your purchase, for any reason, please contact us within 2 days of the delivery date, let us know and we will make it right!
CAN I SEND A GIFT BOX OVERSEAS?
No sorry, due to the delicate nature of our sweets we only offer Australia-wide delivery at this stage.