Delivery

we deliver australia wide

SAME DAY DELIVERY, SYDNEY 

We provide same day delivery to selected Sydney Metro suburbs, view the list here.

Same Day Delivery service is $15.95 per address.

Orders placed before 12pm Monday to Saturdays will be dispatched and delivered same day, we cannot specify a delivery time.

If no-one is home the gift will be left, if not safe to do so it will be returned to our Bellevue Hill store for pick up or a re-delivery fee will incur.

 

CLICK + COLLECT AVAILABLE

Coco & Bean offers Click & Collect service from our HQ in Austral or our new boutique store in Bellevue Hill.

AUSTRAL

Monday – Thursday 7am to 3pm

Friday – Sunday Closed

495 Fourth Avenue, Austral NSW 2179

 

BELLEVUE HILL

Monday -Friday 7am to 3pm

Saturday 7am to 12pm

Sunday Closed

98J Bellevue Road, Bellevue Hill NSW 2023

 

Offering convenience and flexibility, Click & Collect allows you to order items online and collect them in person from our locations.

Read more about our Click + Collect details here

 

EXPRESS DELIVERY, AUSTRALIA-WIDE 

We deliver via Express Australia Post, Australia-wide.

Orders placed before 12pm Monday to Thursday will be dispatched the same day.

Where possible Coco and Bean will ship earlier to ensure it arrives on time however, no guarantees are made.

We ship our dessert boxes and hampers Monday to Thursday. Sometimes we may need to hold an order due to a holiday weekend or extreme weather, in which case we will notify you.

 

EXPRESS AUSTRALIA POST DELIVERY TIME & FEES.

Express Australia Post Shipping to NSW $12.95 per address.
Express Australia Post Shipping to QLD, VIC, SA  $14.95 per address.

ETA next business day delivery to Sydney Metro, Melbourne, Brisbane, Canberra and Adelaide.

ETA 1-3 business days delivery to rural and outer cities.

 

Express Australia Post Shipping to WA, NT, TAS is $18.95 per address.

ETA 1-4 business days delivery.

 

AUSTRALIA WIDE SHIPPING INFORMATION AND COMMONS QUESTIONS.

1. We deliver our gifts Australia-wide via Express Australia Post

2. Australia Post deliveries run Monday to Friday, they do not delivery on Saturday’s and Sunday’s. 

3. We dispatch our gifts via Express Australia Post from Mondays to Thursday.

5. We do not and cannot guarantee delivery dates due to unforeseen courier delays that are beyond our control.

 

INCORRECT OR INSUFFICIENT DELIVERY DETAILS.

Orders returned to Coco & Bean due to incorrect or insufficient address details or failure to collect from Australia Post Outlet/Post Office will be disposed of due to their perishable nature and a new order will need to be placed. Please triple-check your shipping details when placing an order, including business names, tower numbers, and hospital wards. We hate to see returns as much as you do.

 

LATE DELIVERIES.

Refunds will not be given for late delivery. Coco & Bean cannot be held liable for late delivery outside of Australia Post’s stipulated delivery times. We believe that we have partnered ourselves with excellent delivery partners although, there may be times when, despite their best efforts, parcels are delayed in the delivery process. We are not liable for such delays and request that customers understand delivery is out of our control once passed onto Australia Post. If there are delays and your parcel has not been received within an adequate timeframe we will gladly offer our support and lodge an inquiry with Australia Post. Such inquiries tend to take a few business days to look into and once Australia Post have successfully found a resolution they will contact us with an update. Please also note that this process can be submitted by the customer directly to Australia Post. At times this may be a faster process, particularly during seasonal periods.

 

WHEN WILL MY DELIVERY ARRIVE? 

We freshly bake and ship our gift boxes Mondays to Thursday’s, and will do our best to ship your order asap.

Please note that deliveries to Western Australia, Northern Territory, Christmas Island or remote rural areas may sometimes take 1-5 business days.

Sometimes we may need to hold an order back due to the holiday long weekend, or extreme weather, in which case we will notify you.

Large volume orders and peak periods may take longer, in which case we will notify you.

 

CAN YOU CHOOSE A PREFERRED DELIVERY DATE?

Yes. You can choose a preferred delivery date in the comments section of the checkout.

Please note that we can not guarantee delivery on a specific day, but we will make sure to send your gift in plenty of time to arrive on or before the date requested

With some delays, we may ship your gift one or two days early in an effort to avoid delays with delivery.

 

WHAT HAPPENS IF THE RECIPIENT ISN’T HOME?

We highly recommend delivering to a business address or residential address where you know someone will be there to accept the delivery.

If no one is home the gift will be taken to the nearest post office for collection.

Please ensure your gift box is collected as returned items will be disposed of.

 

WHAT HAPPENS IF I PROVIDE THE WRONG ADDRESS?

If you provide the wrong address and have just placed your order email us ASAP at orders@cocoandbean.com.au and we will endeavor to fix it prior to shipping.

Unfortunately, if you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake.

Orders returned to Coco & Bean due to incorrect or insufficient address details or failure to collect from Australia Post Outlet will be disposed and a new order will need to be placed.

Please triple-check your shipping details when placing an order, including business names, tower numbers, and hospital wards. We hate to see returns as much as you do.

 

CAN I CHOOSE A DELIVERY TIME?

No unfortunately due to the large volume of orders being shipped and couriers’ delivery schedules changing daily, this is not an option.

 

RETURNS AND EXCHANGES?

We want you to be 100% satisfied with your purchase and take great care to ensure your gift arrives to you looking great. Due to laws regarding perishable items, we cannot accept returns or exchanges on baked goods. If however, you are unhappy with your purchase, for any reason, please contact us within 2 days of the delivery date, let us know and we will make it right!

 

CAN I SEND A GIFT BOX OVERSEAS? 

No sorry, due to the delicate nature of our sweets we only offer Australia-wide delivery.